Refund policy

Last Updated: November 2, 2026

At Colville London, we understand that sometimes an item may not be suitable for you. We accept eligible returns in accordance with this Refund & Returns Policy and applicable consumer protection laws.

Return Costs
Customers are generally responsible for the cost of returning an item when exercising a voluntary return right, unless the item is faulty, damaged, incorrect, or applicable law requires Colville London to cover the return costs.

We recommend using a standard, trackable postal service when returning an item.

Please keep your proof of postage and tracking information until your return has been processed.

The parcel remains the customer's responsibility until Colville London confirms that it has been received at the designated returns address.

Return Conditions
To request a return under our voluntary return policy:

Items should be returned within 30 days from the date you received your order.
Returns should include sufficient order information, preferably a copy of your order confirmation or invoice.
Items should be unused, unworn, and unwashed, except where applicable law provides otherwise.
Items should be returned in their original condition and, where applicable, with their original packaging and tags.
Returned items may be inspected before a refund or replacement is approved.
These conditions do not affect any mandatory consumer rights you may have under applicable law.

UK Consumer Cancellation Rights
If you are a consumer in the United Kingdom, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The cancellation period begins on the day after you, or a person designated by you, receives the goods. You then have a further 14 days to return the goods after notifying us of your cancellation.

Where you exercise your statutory cancellation right, refunds and return shipping costs will be handled in accordance with applicable UK consumer protection law.

If you are a consumer residing in Ireland or elsewhere in the European Union, you may have equivalent withdrawal rights under applicable EU consumer protection law.

Our 30-day return period provides an additional return period beyond the statutory rights described above.

Nothing in this policy limits or excludes mandatory consumer rights, including your rights under the Consumer Rights Act 2015.

Processing Returns
Once your returned item has been received at our designated returns address, it will be inspected and processed.

After your return has been processed, we will contact you to confirm the outcome.

If a refund is approved:

The refund will generally be issued to your original payment method.
We aim to process approved refunds within 2 business days.
Returns may take up to 7 business days to process after delivery to our returns facility.
Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.
Original shipping costs are generally handled in accordance with applicable law and the circumstances of the return.

Before You Return an Item
Many order issues can be resolved without requiring a return. Please contact us at info.colvillelondon@gmail.com before sending an item back so that we can provide the appropriate return instructions.

Please provide:

Your order number
A description of the issue
Photographs or other relevant information where appropriate
Please do not send a return to an address obtained from an old policy or third-party source without first contacting us for the current return instructions.

Important Notes
If an item returned under our voluntary return policy does not meet the applicable return conditions, we may refuse the voluntary return or refund where permitted by law.

Nothing in this policy is intended to limit, exclude, or waive any mandatory consumer protection rights that apply to you.

Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info.colvillelondon@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item
Any other information that may help us assess the issue
Where an item is confirmed to be faulty, damaged, defective, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Where Colville London is responsible for the return of a faulty, damaged, defective, or incorrectly supplied item, we will cover the applicable return shipping costs.

Colville London
Kingsbridge Commerce LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: info.colvillelondon@gmail.com
Website: colvillelondon.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Please contact us before returning an item so that we can provide the appropriate return instructions.